LEGAL

Refund Policy

Last updated: August 15, 2026

This Refund Policy explains when refunds may be available for AIChatbot plans and how to request one. By purchasing a plan, you acknowledge and agree to this policy.

Important: Refund eligibility may depend on the payment provider used for your purchase, the nature of the issue, and whether the service has already been substantially used.

1. Refund Eligibility

We aim to provide a reliable AI chatbot service. If you experience a genuine technical problem that prevents the purchased service from functioning as described and we are unable to resolve the issue, you may contact us to request a refund review.

Refund requests are reviewed individually. A refund is not automatically guaranteed simply because a customer changes their mind after purchase or does not use the service.

2. Non-Refundable Situations

Refunds may not be available in situations including:

Change of mind after purchasing or activating a plan.
Failure to use the service after purchase.
Issues caused by the customer's website, hosting environment, browser, device, or third-party software.
Failure to provide the information reasonably required to configure or support the service.
Requests made after the purchased service has been substantially used, where applicable.
Violation of our Terms & Conditions or misuse of the service.

3. How to Request a Refund

To request a refund review, contact our support team and provide the email used for the purchase, the plan purchased, the purchase date, and a clear description of the problem.

Email: support@rokutvplus.us

4. Refund Processing

If a refund is approved, it will normally be returned through the original payment method where technically possible. Processing times can vary depending on the payment provider or financial institution.

5. Subscription Cancellation

Where a plan is recurring, cancellation prevents future charges according to the applicable payment provider's cancellation process. Cancellation does not necessarily create an entitlement to a refund for a period that has already been paid for.

6. Payment Provider Rules

Payments may be processed by third-party payment providers. Those providers may have additional policies, dispute procedures, or processing rules. Where applicable, their terms may also apply to the payment transaction.

7. Changes to This Policy

We may update this Refund Policy when necessary to reflect changes to our services, payment arrangements, or legal requirements. The updated version will be published on this page with a revised date.

8. Contact

If you have questions about refunds, billing, or your plan, please contact: support@rokutvplus.us.